We want you to love every purchase. If something isn't right, our return process is designed to be simple, transparent, and entirely frictionless. Below is everything you need to know about returning an item and receiving your refund.
1
Return WindowWe offer a generous 14-day return window. You have exactly 14 calendar days from the moment your package is marked as delivered by the courier to initiate a return request for any eligible items.
2
Item ConditionTo qualify for a refund, returned items must be in pristine, resalable condition. This means they must be completely unused, unwashed, unaltered, and enclosed in their original packaging with all tags, manuals, and accessories fully intact.
3
Cash on Delivery RefundsBecause your original payment is made in cash to the courier, we cannot process cash refunds at your doorstep. Once your return is approved, your refund will be securely transferred directly to your designated bank account.
4
Free Doorstep PickupWe aim to make returns entirely frictionless. Once your return request is approved, we will arrange a free doorstep pickup via our logistics partners within 3 business days, saving you the hassle of visiting a post office.
5
Non-Returnable GoodsFor strict health, hygiene, and safety reasons, certain items cannot be returned. This includes personal care products, skincare, food and beverages, opened supplements, gift cards, and activated software or memberships.
6
Refund TimelineOnce our warehouse receives and inspects your returned item, we will process your bank transfer. Please allow 5 to 7 business days from the date of the successful inspection for the funds to reflect in your account.
7
Damaged ProductsIf your item arrives damaged or defective, please contact our support team within 48 hours of delivery, providing clear photos or videos of the issue. We will prioritize your case and immediately dispatch a free replacement.
8
Incorrect ItemsIn the rare event that we ship the wrong product, we take full responsibility. We will arrange an expedited free reverse pickup for the incorrect item and instantly ship the correct product to you at absolutely no additional cost.
9
Exchange PolicyWe happily facilitate exchanges for different sizes or colors, provided the desired item is in stock and the original item meets our strict return condition guidelines. Price differences will be handled during the exchange delivery.
10
Return PackagingWhen preparing your item for a return pickup, please pack it securely inside the original shipping box to prevent transit damage. Items damaged during the return trip due to negligent packaging may be denied a refund.
11
Final Sale ItemsProducts explicitly labeled as 'Final Sale' or 'Clearance' on their respective product pages are sold at steep discounts and are strictly non-returnable and non-exchangeable under any circumstances.
12
Order ModificationsBecause we process and dispatch orders rapidly to ensure fast delivery, an order cannot be modified, cancelled, or intercepted once it has left our facility. You must instead receive the package and follow the standard return procedure.